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Human Services Program Process Improvement Proposal.
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Staff:
Department:
Loryn B. Clark, Executive Director
Housing and Community
Sarah Osmer Vinas, Assistant Director
Jackie Thompson, Human Services Coordinator
Overview: On May 15, 2018 the Human Services Advisory Board voted to recommend that the Council approve a new framework for the Town's Human Services funding program. The purpose of this report is to provide the Council information on that new framework for more results-driven, streamlined focus on clearly defined funding priorities.
Recommendation(s):
That the Council approve the Human Services Results Framework as recommended by the Human Services Advisory Board and outlined in the Staff Report.
Background
* The Town Council requested a refined and streamlined funding process for the Human Services Program in the fall of 2017. Council received an informational update on the Project in December of 2017.
* The Council expressed interest in making sure programs funded are more results oriented.
* The Human Services Program currently funds multiple agencies to work on a broad range of issues. There may be opportunities to deepen the impact by redesigning the program to focus on specific outcomes and results on specific community issues.
Desired Outcomes
The Human Services Process Improvement Sub-Committee, comprised of staff and Human Services Advisory Board members, evaluated the Human Services Program, using a design thinking approach. The intended outcome of the process is to establish:
* A results-driven funding process ?that achieves the goals of the Town and is responsive to the community's greatest needs;
* Clearly defined funding priority areas, goals, and outcome measures that are shared regularly with the Council and the community; and
* A streamlined funding process that does not unduly burden nonprofit agencies, the Human Services Advisory Board or staff and maintains the collaborative, cross-jurisdictional spirit o...
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