title
Authorize the Town Manager to Negotiate and Execute a Sole Source Contract for Software Modules and Implementation Services from Trapeze Software Group, Inc.
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Staff:
Department:
Brian Litchfield, Transit Director
Transit
Nick Pittman, Transit Planning Manager
Overview: In an effort to meet advisory committee (EZ Rider Advisory Committee, EZRAC) and customer needs, Transit needs to purchase new software modules to provide customers options when scheduling trips and providing real-time arrival information to EZ Rider customers.
Recommendation(s):
That the Council authorize the Town Manger to negotiate and execute a sole source contract to purchase software modules and implementation services from Trapeze Software Group, Inc.
Decision Points:
* Sole source purchases must be approved by the governing board of a political subdivision of the State pursuant to N.C.G.S. 143-129(e) (6).
Background
EZ Rider is a shared-ride, public transportation for individuals with a disability or health condition that prevents them from using Chapel Hill Transit's fixed-route bus services for some or all of their trips. This program was developed to comply with the federal Americans with Disabilities Act of 1990 (ADA).
The referenced contract will allow the Town of Chapel Hill to purchase new software modules that will integrate with existing proprietary software which the Town has been using since 2008. The contract will include installation support and training.
* The new modules provide the following benefits to Chapel Hill Transit and to Chapel Hill Transit customers:
o PASS - WEB -
* Enables customers to confirm, cancel, or book trips online without the need to speak with a reservationist
* Customers can book trips 24 hours a day through common desktop browser applications
* Customers can review and edit Client Information
* Real-time arrival details
* Increases efficiencies for the agency and customers reducing demand on reservations staff
* Decreases op...
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